Privacy policy

Outback Poly Products is committed to safeguarding your privacy and ensuring compliance with the Privacy Act 1988 (Cth) (the "Privacy Act") and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our product, Gallon Mate, or visit our website. By using our products and services, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Information: When you create an account, make a purchase, or contact customer support, we may collect your name, address, email address, phone number, and payment details.
• Device and Usage Information: We may collect information about your device, browser type, IP address, and how you interact with our website and products to improve user experience.
• Transactional Data: When you make a purchase, we collect data related to the transaction, including billing details, shipping address, and payment method.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• Order Processing: To process and fulfill orders, manage payments, and provide customer support.
• Improvement of Products and Services: To enhance and optimize your experience with Gallon Mate and our website.
• Marketing and Promotions: With your consent, to send you promotional materials, newsletters, or special offers. You can opt out at any time.
• Customer Support: To respond to your inquiries and resolve issues related to our products or services.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist with transaction processing, product delivery, and website maintenance.
• Legal Requirements: We may disclose your personal information when required to do so by law, or when it is necessary to protect our legal rights.

4. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we take steps to protect your information, please note that no method of transmission over the internet or electronic storage is entirely secure.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience. Cookies allow us to remember preferences, track usage patterns, and improve website functionality. You can manage cookie settings through your browser, though disabling cookies may affect your experience on our website.

6. Your Rights

Under the Privacy Act, you have the right to access and correct your personal information. You may request access to the personal information we hold about you, and if it is inaccurate, you may ask us to correct it. Additionally, you have the right to request the deletion of your personal information, subject to any legal obligations we must comply with.

• Access: You may request a copy of the personal information we hold about you.
• Correction: You can request to correct any inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal information where applicable.
• Opt-Out: You can opt-out of marketing communications by following the instructions in our emails or contacting us directly.

7. Children's Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under the age of 13, we will take steps to delete that information.

8. Overseas Transfers

In some cases, we may need to transfer your personal information to service providers located outside of Australia. If we do so, we will take reasonable steps to ensure that your information is handled in a way that complies with Australian privacy laws.

9. Complaints

If you believe we have breached the Privacy Act or the Australian Privacy Principles, or if you have any concerns regarding your personal information, please contact us using the details below. We will investigate your complaint and respond in a timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Outback Poly Products
Email: sales@outbackpolyproducts.com
Phone: 0457 099 970
Address: 11 Sophia St, Mitchell Queensland 4465